Call Center Customer Service Representatives - (Chicago, IL)

Responsibilities Provide reception services, greet customers and direct them to the desired destination, answer phones, route calls or take messages. Schedule clinical appointments, receive and record payments and data entry of required details Answering customer inquiries with a professional attitude and manner while adhering to measurable departmental goals. Processing transactions accurately. Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g. computer systems, on-line resources, and business partner relationships. Actively participating in Quality Improvement Process Demonstrating excellent call handling skills, patience and respect with complex and non-complex calls Establishing rapport with customers, making them feel unique and valued. Completing Client Benefit/Insurance Plan Training and ongoing education and learning. Defining a problem clearly and escalating concerns appropriately when necessary. Requirements