Telecommute Customer Support Manager - (Chicago, IL)

A talent recruitment and staffing firm is seeking a Telecommute Customer Support Manager.Must be able to: Manage a team of remote Software Support Engineers Manage the process for incidents and escalations Achieve aggressive team goals Requirements for this position include: Bachelor’s degree or equivalent Perfect spoken and written English 7+ years of software support background managing +15 L1/L2 software support agents Background with deep diving for >500 tickets volume per week Background writing technical knowledge base articles and playbooks