Customer Quality Engineer - (Marshall, IL)

Lead all aspects of the RMA (Return Material Analysis) process for assigned customer from initial analysis to report approval from the customer. Ensure RMA analysis is completed per all objectives of the analysis protocol. Collaborate together with Process, Component and Customer Quality at Marshall to compile details that is needed for customer reports. Work together with Engineering teams at Marshall and Detroit locations to gather necessary product and software knowledge. Complete root cause analysis using structured problem-solving approach and appropriate tools. Develop technical reports that describe issues simply, completely and accurately with emphasis on images, graphs and illustrations. Report submission timing and subsequent updates must meet customer expectations. Monitor customer data bases (portals) for RMA status. Ensure reports as well as disputes are entered accurately and on time. Interface directly with assigned customer to resolve open issues and close RMA reports on time.