Technical Support Associate - (Washington, DC)

Responsibilities: End-user Support Provide Tier one hardware and software support to end users according to established procedures. Escalate problems to offsite support providers when needed. Track the assignment of support issues to offsite providers and follow-up with providers as required to ensure timely resolution. Provides A/V support for webinars and on-line meetings. End-user Training Develop and deliver end-user training to improve the technology skills of all staff. Schedule and conduct internal training on common hardware and software topics on a regular basis. Coordinate training on-site and on-line for users of specialty systems/platforms with external providers as needed. Conduct new hire orientation on IT hardware, software, and department procedures in collaboration with HR. Systems Administration Administer Active Directory security, Office 365 accounts, email mailboxes in Exchange, and other network-based accounts. Administer the VOIP phone system.