Solutions Associate (Member Services Rep) - (Alexandria, VA)

Under the direction of the Senior Director, Administrative Solutions, this position provides customer service to the NHPCO membership and the general public; and provides administrative support to various departments throughout the organization. Essential duties include the following: Membership Maintain membership database, including entering and updating membership records. Process new membership applications and member renewals. Assist with mailing acknowledgement letters to new and renewing members. Provide phone coverage in the Solutions Center. Answer members' questions, including general membership info, conferences, membership status, and orders. Monitor and respond to the Solutions Center email inbox. Provide phone coverage for the Consumer InfoLine. Answer questions regarding general info on hospice and palliative care as well as consumer brochures and advance directive forms. Perform outreach to NHPCO members to ensure customer satisfaction, identify problems, and provide solutions.