Technical Consultant (Dental Technician Experience Necessary) - (Tampa, FL)

The Technical Consultant is responsible for technical support to our dental lab customers. This position is a combination of client interaction ensuring customer satisfaction/retention, system/database administration, and clarification of prescription non-conformances prior to fabrication. This position ensures that manufacturing teams receive complete prescription and work instructions to aid in proper fabrication. Duties and Responsibilities: Provide phone consultation and technical advice to customers including doctors and dental office staff. Provide recommendations to customers on appropriate material options for best product outcome. Make outbound calls to dental office customers to resolve out of production case issues. Evaluate case issues and provide alternative solutions to customers in order to prevent remakes. Ensure call communications are properly documented in the customer relationship management system (CRM) including saving and attaching pictures to case records.