Retail Assistant Branch Manager - Apex - (Apex, NC)

The Retail Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the sales, service and operations of a retail branch location. This involves performing a variety of duties to ensure quality customer service, achievement of branch goals and objectives, efficient and effective operations, and compliance with all bank policies and procedures. This position supervises and leads the branch in absence of the Branch Manager.Essential responsibilities:* Assumes management responsibility in the absence of the Branch Manager.* Assists in managing customer service objectives including handling exceptions, complex issues, and complaints; monitoring and coaching performance of branch personnel; and performing support duties as needed.* Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management