Service Advisor/Autobody Appraiser/Collision Estimator - (Mountain View, CA)

Position summary: Examines vehicle for collision related damage and documents the time and effort required to repair and refinish vehicle to pre-accident condition in accordance with industry standards and insurance company guidelines. Critical functions: -Greet each customer in a professional and courteous manner-Educate the customer about the collision repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and approximate repair time-Prepare all repair damage reports in an accurate and precise manner-Supervise and route each repair including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair necessary to provide the consumer with the most expeditious and high-quality repair available-Use tact and diplomacy when dealing with internal and external customers-Attend daily release meetings-Service all insurance accounts in order to maintain those business