Help Desk Manager - (Boulder, CO)

SNI is seeking a Help Desk Manager in North Denver. The Help Desk Manager will manage a team of 6. The Help Desk Manager will have to hold a proven history shows that the applicant has been there and done with Help Desk Management experiences. The Help Desk Manager must be comfortable working with data and metrics. The Help Desk Manager must have a mentality that allows for process improvement after assessing company qualifications and operational procedures. Required responsibilities: * The Help Desk Manager is required to have a BA/BS. The ideal candidate would have a degree in Computer Science, MIS or Business Management. * The Help Desk Manager should have a min of 7yrs of IT background working within a help desk environment * The Help Desk Manager should have at least 3 yrs of Help Desk managerial experience. * The Help Desk Manager should have background managing teams in an ITIL environment. * The ideal Help Desk Manager applicant would possess HDI and ITIL certifications.