Customer service representative - (Richmond, VA)

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high-level of computer skills. May require advanced analytical abilities and involve cross selling or up selling other financial products. Qualifications: one to 3 yrs of customer services and/or collections background. For more information: https://jobs-search.org/customer-service/customer-service-representative-apply-in-richmond_i5652869