Human resources representative - (Philadelphia, PA)

Job overview: Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for all Company employees. Provides quality support services of escalated Human Resources issues to all Company employees with a high degree of customer satisfaction, ability, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Core Responsibilities: Handles escalated ESS/MSS inquiries. Interprets policies and guidelines, and advanced tax and payroll issues. Handles escalated employee relations questions.