Pre-Authorization Specialist - (Strongsville, OH)

At this time, a Pre-Authorization Specialist is needed to educate customers on the benefits of returning to the selling dealer as well as gathering details to assist the dealer to find out why a customer is not returning to them. Role and Responsibilities Provide the customer with benefits the selling dealer has to offer. Collect pre-authorization details. Answer maintenance questions via Warranty Forever-- contract, Edmunds, website, owners manual. Assist in questions pertaining to Warranty Forever-- guidelines. Take detailed notes of conversations and enter the notes into the contract and in OAMS. Enter notes for missing contracts accordingly into the Warranty Forever-- spreadsheet. Assist the adjudication team. When the adjudicators are backed up, pull maintenance schedules, fill out maintenance worksheets to help jumpstart the claim. Pre -Paid Maintenance sheets. RV Maintenance.