Warranty/Technical Service Representative - (Wilton, CT)

Job overview: Directly answer dealer warranty calls. Make warranty determinations and adjudications. Enter data into Quality Management System. Provide internal feedback to CSG regarding warranty issues. Responsibilities Directly answers dealer bicycle warranty and technical questions from phone calls and e-mails received. Works as part of the CSG Warranty Service Department by communicating all technical info to all relevant departments (Engineering, Quality, Finance, etc.) Adjudicates warranty issues or elevates these issues to the appropriate technical authority to achieve resolution. Enters data into computer based Quality Management System (QMS) and periodically analyzes and reports warranty data. Maintains up-to-date technical knowledge of bicycle and bicycle components and systems. Provides internal feedback to selected CSG departments regarding warranty and technical issues reported and recorded from the field.