Customer Service Representative - (San Francisco, CA)

The Customer Service Representative provides courteous and professional customer service to the community by demonstrating a thorough knowledge of programs and events offered at the JCCSF and assisting visitors with all aspects of their background.RESPONSIBILITIES: Greet members and guests and provide excellent customer service. Provide excellent internal customer service to staff. Be knowledgeable about JCCSF programs, answer questions and direct inquiries to appropriate resources. Provide class and program registration services for walk-in, telephone email and mail-in registrations. Accurately complete multi-step program registrations. Handle the fitness check-in process. Assist members and guests with the purchase of retail items and club services. Assist in Community Membership sales Actively assist with account services. Respond to member inquiries and take appropriate action. Monitor front lobby activity and maintain a sense of control and security. Follow JCCSF safety and security standards.