Customer Service Rep - (Richmond, VA)

JOB DETAILS Handle incoming calls from members and providers regarding claims status, benefits and eligibility Maintain department established performance metrics at a meets or exceeds expectations level Collaborate closely as a team and apply the Aetna Core Values in day-to-day operations Fundamental Components: Handle incoming calls from members and providers regarding claims status, benefits and eligibility Maintain department established performance metrics at a meets or exceeds expectations level Collaborate together as a team and apply the Aetna Core Values in day-to-day operations EXPERIENCE/Background preferred: Experience in a production environment. Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating expertise to be empathetic and compassionate. EDUCATION The highest level of education desired for applicants in this position is a High-school certificate, G.E.D. or equivalent experience. FUNCTIONAL EXPERIENCES