IT Support Technician - (Edwardsville, IL)

ResponsibilitiesJob Summary Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems and RF devices. Position assignments Installs, upgrades, troubleshoots and repairs of hardware and software on or related to desktop pc's, printers, pc hardware systems and RF devices. Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations. Troubleshoots as 1st level support any problems experienced by production equipment. Provides technical support for standard and proprietary desktop software. Relate to a diverse group of people, including technical and development personnel, senior management, business customers, and vendors with courtesy and in a constructive, professional manner. Provides info for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs.