Service Technician - Downers Grove - (Downers Grove, IL)

Description Reports to: Service Lead Work Order Completion = 90% Production Mechanic completes work order tickets from the work order queue in POS in a timely manner Perform the following services (in agreed upon timeframe) All service shop tune-up packages from basic to comprehensive. Ala carte services per service menu including but not limited to; Cable and housing replacement; Adjust/repair derailleur's; Adjust/repair brakes; Replace/repair shifters; Replace chain, cassette, bar tape/grips; Wheel true and dish; Wheel builds; Overhaul suspension; Drivetrain cleaning; Disc brake and dropper post service; Inspect and assess frame and components for damage or replacement Communicate with customers regarding timing of work order completion and/or modifications to quote based upon inspectionMiscellaneous Duties = 10% On the spot repairs as needed Bike builds Safety audits Interacting and providing great customer service with customers on the phone and in person