HP Federal-Field Technical Support Representative - (Columbus, OH)

${Description} Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work. Responsibilities: Maintain high-level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support for local accounts on standard systems. Respond to service, product, technical, and Customer- relations questions . Education and Background Required: