Client Relations Specialist - (Melbourne, FL)

Position overview: Serves as central point of contact for client concerns or grievances. Provides info, makes referrals internally and externally to resolve matters using established thresholds. Conducts tracking and follow up to improve response time and resolution. Provides trend and tracking data for analysis and makes recommendations for system improvement. Works collaboratively with internal and external stakeholders and demonstrates cultural competence working with diverse consumers. Technical/Functional Expectations: Customer Complaints - Essential Function: Serves as central point of contact to receive client complaints or concerns. Will distribute concern to appropriate individuals for investigation, evaluation, and resolution. Will follow up with clients; will track all contacts, actions and resolution.