ITSM Consultant - (Chicago, IL)

Role : ITSM Consultant Duration : 6+ Months Loc : Chicago, IL Any visa Position overview : The ITSM Consultant(s) would work together with Client's Service Management Office (SMO) and their Global Consulting partner resources to help create multiple ITSM processes in areas including, but not limited to Incident Management, Change Management, Problem Management, Knowledge Management and Service Catalogue. Position qualifications : Leadership and Consultative Ability: Required: Background in a Process Owner and/or operational Process Manager role for key ITSM process(es); especially Change and Problem Required: Background in a consultative role in initiatives to develop, define, document and implement ITSM process across a large, global organization; especially Change and Problem Required: Direct background in the planning and execution of key ITSM process implementation initiatives across multiple organizations.